Phone Script
1. Thank you for calling the St Joseph Arts Academy, this is _______, how can I help you?
2. Sure, I’d be happy to help you! What’s your name?
3. (Name) Let me be the first to welcome you to the St. Joseph Arts Academy!
4. Ok, great! And are you calling about lessons for you or your child? What’s your child’s name? And how old is he/she?
5. And what prompted you to call today?
6. Great! Well, you’ve called the right place. Let me tell you a little bit about us. Our lessons are $$$ per 30 minute lesson and you would come once a week for that lesson. We have limited spaces most days of the week so we can find something convenient for your schedule. It’s super easy to sign up and you can start as early as (maybe tomorrow) or next week. All you have to do is pick out a day and time, we are the only music school in the area with daytime lessons available {Offer some daytime lesson times}. I have some openings for you on __________. Or is there another time that you had in mind?
7. Great, thank you. And (name) , how did you hear about us?
YES
Jump to bottom IF THEY ARE SIGNING UP!
HOLD
Ok, I placed a 24 hour hold for ___________ so no one else will grab that spot. I will follow up with you tomorrow to confirm.
NO
Ok, since you’re not ready to sign up today, here’s what I’m going to do: I’m going to send you some information in the mail. It will include everything we talked about today. Let me grab a little more information from you (Get address, etc.)
8. Did I answer all of your questions today? Is there anything else I can help you with?
9. Thank you for a calling {School Name}! Bye!
If they didn’t enroll:
Well, thank you once again, (name), for calling and I’ll mail out some information right away to you. Would you like to schedule a tour to stop by and see our location? (or just stop by during office hours.)
IF THEY ARE SIGNING UP!
Ok great! I have you down for __________. I just need a credit card from you to hold your spot.
Let me grab just a little more contact information from you.
Address, phone, birthdate, email.
Have you ever taken lessons before?
Perfect, thank you. And {name}, how did you hear about us?
Great. Today, I am going to charge you ______ for your first month of lessons. FREE REGISTRATION or TBA There is also a one time registration fee of $$$, so your total today will be __________.
So then, your next payment will be on _______ for ________.
I have just a couple quick policies that I want to go through with you and then you will be all set.
1. All payments are processed by a credit or debit card on the first of each month.
2. For any lessons missed, we do our best to reschedule when possible, we use our 5th weeks for make-ups, we offer Group Makeup Classes, virtual make-up, pre-recorded lessons or another teacher from the faculty can step in.
3. To discontinue lessons, we just need to know by the 15th of your last month.
If you could come in 5 minutes early to your first lesson to finish filling out paperwork, that would be great.
(Emergency contact, Image Waiver should be it if all else is captured here)
Thank you once again, {name}, and I look forward to seeing you and {child} on {day, time} for their first lesson!
Did I answer all of your questions today? Is there anything else I can help you with?
Thank you for calling the St. Joseph Arts Academy!